The below policy applies to purchases made through the official website.

• All returns are processed as store credit only. No refunds will be issued.
• Returns/exchanges must be made within 14 days from the delivery date.
• A return/exchange can be initiated only after a return shipping fee of ₹250 is paid. For exchanges, an additional ₹250 is applicable for reshipping the replacement item, making it ₹500 in total.
• In some locations, our courier partners may be unable to arrange a pickup. In such cases, you'll be requested to self-ship the parcel, and the applicable shipping charges will be recalculated accordingly.
• Returns require only ₹250 since it involves a one-way shipment back to us. All shipping charges are mandatory and non-refundable.
• Store credits are valid up to 6 months from the date of issue and cannot be extended.
• All items must be in their original condition: unworn, unused, and unwashed (with the original return tags attached).
• Non-Returnable Items: Certain items, such as items with makeup stains, or those carrying any scent (perfume, etc.) will not be accepted. Customised orders, sale items, and store credits cannot be returned.
• Once the returned product passes our quality check, the requested exchange item will be dispatched based on availability. Exchange items are typically dispatched within 8-10 days.
• All orders placed during sale are final. Items purchased as part of a final sale, archive sale, end-of-season sale, or any other markdown on the website are not eligible for return or exchange.
• Only authorised returns will be processed. Any unauthorised returns will be refused, and the customer must arrange for collection of their items.
• If you receive a faulty, damaged, or incorrect item, inform us within 24 hours at connect@plutarchy.in or WhatsApp us on +91-8770658852 with your order number and images of the issue. Refund will be issued within 8-10 working days of receiving the piece back at the facility.

EXCHANGE OR RETURN PROCESS

• To initiate a return, WhatsApp us at +91 8770658852 along with your reason for return.
• Approval of return requests will be at the sole discretion of the company.
• Provide the reason for your return/exchange when submitting your request.
• Once your request is approved, we will arrange a courier pickup at your provided address within 2-3 working days. Please notify us of any changes in your pickup address while placing the request.
• After the return is received at our warehouse, it will undergo quality inspection and upon approval, our team will process the store credit within 2-3 business days.
• You can place a new order using store credits.

IMPORTANT PACKAGING & PICKUP INSTRUCTIONS

• Please do not send the tin can with your exchange/return. If you received your order in a tin can, please remove the product from the can and securely double-pack the product in plastic before handing it over for pickup. The tin can requires special protective packaging to prevent dents and damage during transit, so please keep it safely with you. Only the product needs to be returned.
• For your own safety, we highly recommend clicking a clear picture of the parcel while handing it over to our pickup partner. This will serve as proof that you handed over the correct item and help protect you in case of any courier-related tampering or parcel substitution during transit.

ADDITIONAL NOTES

• Orders placed using store credits cannot be returned or exchanged.
• In case the garment is shipped back by you, Plutarchy will not be liable for any loss incurred during the return of the shipment.

PROCESSING TIMEFRAMES

For processing timelines, please refer to our Shipping & Delivery policy.

Thank you for your understanding and cooperation. If you have any questions, please feel free to reach out to our customer service team at connect@plutarchy.in or WhatsApp us on +91-8770658852.